Work Experience
Alham Webtech
Victoria, British Columbia
April 2023 - Present
- Provided IT support, troubleshooting hardware, software, and network issues.
- Implemented system updates and security patches to maintain data integrity.
Technical Support Analyst
Precision Sails Ltd - Victoria, British Columbia
December 2022 - February 2023
- Assisted clients by diagnosing and resolving technical issues efficiently.
- Maintained system performance by conducting regular software and hardware checks.
Help Desk Technician
EatCoast Services Inc. - Vancouver, British Columbia
August 2021 - December 2021
- Provided first-line technical support for software, hardware, and network issues.
- Documented and tracked IT support tickets to improve service response time.